Enthusiasm as a Human Resource

April 20, 2009 at 4:35 pm — Leading

Every so often someone rants about the term “human resources.” A person is not a resource, they say. A person is a person. True enough.

I suppose some managers see people as resources, replaceable, fungible, interchangeable cogs in the corporate machine. My sense is that few managers who use the term “human resources” use it in that way. And still the term rankles.

I don’t often use the term myself. And when I hear it, I interpret it to mean resources that originate in people, in much the same way that natural resources refers not to nature per se as a resource, but to resources that originate in nature. The human resource is not the person, but something that the person offers to the organization.

Several years ago, Jerry Weinberg offered a nice idea for what that resource is. I don’t remember Jerry’s exact words, so I’ll paraphrase from my perhaps faulty memory: The resource is the person’s agreement with the organization. The resource is the person’s agreement to contribute to organizational ends.

I liked that idea, and I’ve kept it in mind ever since, whenever the “human resource” complaints crop up.

Today I found another idea. On Twitter, Brian Marick quoted a New York Times article by Jon Mooallem: “[Sandpoint, Idaho council member John] Reuter seemed to argue that enthusiasm is an actual asset, a resource our society is already suffering a scarcity of.”

And my synapses made a connection: Enthusiasm is the human resource. Especially in knowledge work, the primary human resource is people’s enthusiasm for the the organization’s purposes and for the work that serves those purposes.

What I like about this notion is that it is more dynamic than “human resource” or even “the person’s agreement.” A person’s enthusiasm can wax and wane. We can nurture it, squander it, squash it. We as leaders have a great deal of influence over how much enthusiasm exists in our organizations, and how much is available for the organization. And it’s not only renewable, but potentially non-diminishable: We can use people’s enthusiasm in ways that leave them even more enthusiastic than they were before. And enthusiasm is catching.

By the way, though I’m convinced that distinguishing between management and leadership is an utter waste of time, I’m gonna do it anyway: A manager deploys people’s enthusiasm toward organizational purposes. A leader (in an organization) nurtures, cultivates, grows, invites, coaxes, inspires people’s enthusiasm for organizational purposes.

(Yes, I know that enthusiasm is only one thing people offer their organizations, so *the* human resource doesn’t tell the whole story. Of course skills and knowledge matter, too, and a host of other things. But today I’m enthusiastic about enthusiasm, so I’m taking a little blogistic license.)

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  • dhemery
    Steve, I didn't have any conscious assumptions in mind about various definitions of enthusiasm, or even my own. Now that you ask... Yes, passion, emotional energy fit what I mean. The definition that's coming to mind for me: Enthusiasm is desire to contribute. And in the case of organizations or communities, I see enthusiasm as desire to contribute to shared goals.

    You've asked a lot of deep questions, and I don't have time to answer now (nor do I know what my answers are). But a few quick notes:

    I've seen enthusiasm throughout a company of 40,000 employees, at Sun from early 1999 to late 2000. It was exhilarating and chaotic. Lots of self-initiated drive from everyone to improve everything. Lots of overlapping, redundant improvement projects. So lots of enthusiasm, managed and coordinated haphazardly.

    As the tech bubble burst, that enthusiasm waned rapidly. My part of the organization became increasingly overmanaged in command-and-control style. I know I was less enthusiastic to the point of being often discouraged. I had to actively, deliberately manage my enthusiasm. At that time, Jim Batterson reminded me to work with people who have the energy to work with me, and that greatly helped me maintain my enthusiasm during my final months. Ultimately, I was very enthusiastic about being laid off.

    That's all for now. I'd love to hear more of what you and others have to say about enthusiasm.
  • Hi Dale, I like this concept, a lot.

    I assume that you believe we share a definition for the term "enthusiasm." But I think it's always smart to test assumptions. Let's test whether my definition matches yours:

    Do you mean enthusiasm as passion -- emotional energy -- to produce some end product that is desired by people in the organization whose opinion count?

    Do you mean the enthusiastic person can be calm and clear purposed with an awareness of challenges that they confront rather than a pumped up, overly optimistic, bubbling idiot who doesn't have a clue about the situation?

    If these meanings don't fit for you, what do you mean by enthusiasm? Have you experienced this kind of enthusiasm in an organization? What's the difference between this experience in sub organization versus the whole organization? Have you experienced on a large scale? What did it feel like? What did it look like? What's your experience with gaining and losing enthusiasm?

    I've worked in sub organizations that have had enthusiasm. It was the best feeling in my career. And it was the best work product I've ever been involved in. But I have never experienced it at a large scale. It believe it's possible, but there seem to be severe impediments that seem to make it difficult to scale up the concept. Finally, in my experience emotional buy-in is powerful energy that can amplify results positively and negatively. The more people emotionally believe in what they are doing and the direction they are going, the more disappointed, for some, devastated, they become if executives make directional changes.

    Thank you for sharing this ideas with me. I will be thinking about it constantly for a few days.
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